FAQ

Frequently asked questions
  • Drape the slipcover over your sofa;
  • Find the sofa arm positions and put the slipcover on;
  • Stretch the slipcover down and secure the elastic band underneath the bottom of the sofa;
  • Put the styrofoam cylinders into the creases of sofa cushions to and pull any excess fabric from the middle of the sitting area toward the arms;
  • Congratulations! Enjoy your newly rejuvenated sofa.

If you wish to see a printable version of the instruction with pictures, please, click the link here.

Coverlastic comes in 4 sizes: chair, loveseat, sofa and XL sofa / bed. Coverlastic is made from durable, stretchy spandex lycra, it can accommodate many size variations! Take a look.

Chair

79-117 cm
31.1-46 in

Love Seat

140-170 cm
55.1-68.8 in

Sofa

180-220 cm
70.8-86.6 in

XL Sofa

220-250 cm
86.6-98.4 in

Chair Love Seat Sofa XL Sofa
Material Spandex Lycra Spandex Lycra Spandex Lycra Spandex Lycra
Measurments 79-117 cm
31.1-46 in
140-170 cm
55.1-68.8 in
180-220 cm
70.8-86.6 in
220-250 cm
86.6-98.4 in
Perfect for Chair Love Seat Sofa XL Sofa
Machine wash

Coverlastic comes in sand yellow, dark brown, light brown, black, grey or navy blue.

Absolutely! Coverlastic sofa cover is reinforced with an ammonia deodorizing finish which protects from bad smells and microbes. Perfect for pet owners!

Coverlastic is machine washable; just make sure to wash it separately from your other laundry!

Wash it in 30°C / 86°F, use mild detergents, DO NOT use bleach, DO NOT wash with other laundry, use gentle wash cycle. After washing DO NOT tumble dry the sofa cover and DO NOT iron it.

You can check your order status by entering your email address used for the order and/or your tracking number here: https://coverlastic.com/tracking

There are multiple reasons as to why you may not have received your order confirmation:

  • It is possible that you have entered your email address incorrectly.
  • Please check your spam folder. It is possible that the order confirmation has been filtered as spam.
  • The order process may have not been completed correctly.

If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via the contact form you can find below. As a “subject please use the option: "Have not received an order confirmation". Our dedicated customer support team will then check whether or not your order has come through.

As long as your order has not left our warehouse we can still change and correct your delivery address. Please reach out to our customer service via the contact form you can find below using the subject "Address change". Your delivery address will then be adjusted. Once your order has left our warehouse we can no longer change your delivery address.

If you wish to cancel your order please contact our Customer Service team as soon as possible. If your order hasn’t reached the fulfilment stage it is possible we may still be able to change or cancel it.

However, please be aware that we are often unable to make these changes because we usually have your order packed and awaiting shipment within 24 hours of it being placed.

Unfortunately changing your order is not possible.

As long as your order has not yet been passed along to our logistics partner, we can cancel your order and reimburse you. Please use our contact form with the subject "Cancelling my order" and provide us with your order number. You can then simply place a new order and effectively change it on your own.

Your invoice was sent to the email you provided in your order details. If you haven't received it, you can visit the link below and enter your email address and/or your tracking number to find your invoice: https://coverlastic.com/tracking

The processing time for orders is 1-2 business days. After that, delivery times are as follows:

Location United States Europe International
Standard Free Shipping 5-8 Business Days 5-12 Business Days 8-15 Business Days
DHL Express Shipping 3-5 Business Days 3-5 Business Days 3-5 Business Days

Please keep in mind that during holidays or limited edition launches this time may vary. Thank you for your patience.

**Disclaimer: current COVID-19 pandemic has disrupted the logistics network, which has affected the delivery times. As a result, estimated delivery times for some items may be longer than usual at the moment.**

Please read our shipping policy for more information.

If your order starts with the letter “S”, the order can be tracked at https://aftership.com. Please follow these instructions:

  • Copy your tracking order number.
  • Open

    https://aftership.com

  • Paste your tracking number into the designated field on the page and press “track.”
  • In the page that opens up please change the tracking service from the default option to “Stone 3PL” and press track again.
  • You can now track your order status.

We offer FREE shipping to all the countries we ship to (we ship to most countries around the world using the fastest delivery methods available to us).

The warranty will cover any defects presumed to have existed at the time of delivery or which become apparent within the period of the warranty term. Extended warranty may cover more defects.

Please read our warranty policy for more information here: Coverlstic Warranty Policy

If you have received a defective item, please contact our customer support at [email protected] and provide detailed information about the defect as well as the size / color of your Sofa Cover.

  • We will repair the product, if a repair is possible; or
  • We will change your purchased product to a new product if repair is impossible.

Please note that your product might be changed to a newer model of no lesser value than the original product if the model that you have purchased is no longer in production.

Please be aware that you will have to return the defective item for quality inspection.

Within 30 Days Period from the delivery date of your order (to be determined by the tracking number provided) any customer who is not satisfied can return the product for a refund or replacement. Please contact our customer support explaining why you want to return your product so our support team can send you further instructions:

[email protected]

Please be noted that only unpacked and unused Coverlastic items in full sets can be returned and refunded in accordance with our policies set out below, thus please make sure that your furniture dimensions are suitable for the selected Coverlastic product as we won’t be able to accept a returned product if it was unpacked and tried to fit on your furniture.

Please note that a restocking fee of 15% is applied to all customer’s remorse returns. Return shipping will have to be covered by the customer and any related fees will not be compensated by us.

Read more about our return policy here: Return Policy

We will give a refund for the returned product within 14 days from receiving the product at our return address. However, please note that we will only accept the returned product if it was not used, has not been damaged and has been sent back to us in the original packaging. A refund might take up to 5 days to reach your bank account after it's made.


If you have read and not found a solution in our Frequently Asked Questions, please contact us via the form below.


Contact Us

Contact Us

E-mail.: [email protected]
Tel.: +1 (205) 782-8551